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Privacy Policy

Effective Date: 7 December 2023
Last Updated: 10 July 2025

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PentaBind Ltd ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, www.pentabind.com, or interact with us in other ways.

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1. Who We Are

PentaBind Ltd is a UK-based biotechnology company.
Registered Office: Scale Space Building, 58 Wood Lane, London, UK, W12 7RZ
Company Number: 13759900
Contact Email: contact@pentabind.com

We may also process your personal data through our wholly owned subsidiary, PBind Ltd, which provides operational, technical, and contractual services on our behalf. PBind Ltd acts as a data processor under our instruction and is subject to the same data protection and confidentiality obligations.

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2. What Data We Collect

We may collect and process the following types of personal data:

  • Identity data: name, title, organisation

  • Contact data: email address, phone number

  • Technical data: IP address, browser type/version, device identifiers

  • Usage data: pages visited, time on site, interactions

  • Marketing data: preferences in receiving communications

  • Derived data: behavioural patterns inferred from interactions

  • Financial data: if you engage with our paid services

We do not knowingly collect data from children under 13.

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3. How We Collect Your Data

We collect data through:

  • Direct interactions (e.g. completing forms, contacting us)

  • Automated technologies (e.g. cookies and analytics tools)

  • Third parties (e.g. service providers, partners)

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4. How We Use Your Data

We use your data:

  • To respond to enquiries or provide our services

  • To improve our website, services, and user experience

  • For communications and marketing (where permitted)

  • To meet legal or regulatory obligations

  • For internal analytics and product development

  • For fraud detection and cybersecurity

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5. Legal Basis for Processing

We process your personal data on the following legal bases:

  • Consent – when you’ve given us permission

  • Contractual necessity – where processing is needed to fulfil a contract with you

  • Legal obligation – to comply with applicable laws and regulations

  • Legitimate interests – to run and grow our business effectively, where your rights do not override our interests

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6. Your Rights Under the UK GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Restrict how we process your data

  • Object to processing based on legitimate interests

  • Receive your data in a portable format

  • Withdraw consent at any time, where applicable

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at contact@pentabind.com.

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7. Data Sharing and Disclosure

We may share your data with:

  • PBind Ltd, our wholly owned subsidiary, for operational services

  • Trusted third-party service providers (e.g. hosting, analytics, email)

  • Research collaborators and commercial partners (under confidentiality agreements)

  • Legal authorities when required by law

  • Successors in the event of a merger, acquisition, or sale

We do not sell your personal data to third parties.

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8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal, regulatory, or contractual obligations. Once no longer needed, your data is securely deleted or anonymised.

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9. International Transfers

Your personal data may be transferred to, or accessed from, locations outside the UK or EEA. Where this occurs, we ensure adequate safeguards are in place, such as UK-approved Standard Contractual Clauses or equivalent protection measures.

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10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable site functionality

  • Analyse traffic and usage patterns

  • Improve performance

  • Provide personalised content and communications

You can manage cookie preferences through your browser settings.

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11. Security Measures

We implement administrative, technical, and physical safeguards to protect your data against unauthorised access, loss, or misuse. While no system is 100% secure, we continuously improve our security practices.

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12. Automated Decision-Making

We do not carry out profiling or automated decision-making that has legal or similarly significant effects on individuals.

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13. Do-Not-Track Signals

Our website does not respond to “Do-Not-Track” signals due to a lack of consistent industry standards.

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14. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our services after changes are published signifies your acceptance.

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15. Contact Us

For questions or to exercise your data rights, contact:
📧 contact@pentabind.com
📍 PentaBind Ltd
Scale Space Building
58 Wood Lane
London, UK
W12 7RZ

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16. Right to Lodge a Complaint

If you have concerns about how we handle your data, you may contact the UK Information Commissioner’s Office (ICO):
🌐 https://ico.org.uk
📞 0303 123 1113

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